How can we help?

I can't log in

Use Continue with Google. That is how every seller account works — there is no password to set or reset, because password registration is switched off. (The username-and-password form below it on the login page is for HaulCall support and test accounts, not for sellers; it will not find your shows.) Sign in with the same Google account every time: a different one is a different HaulCall account. If you get a “Server error” page right after signing in, your browser is holding stale cookies — clear cookies for haulcall.app, or use a private window, and try again.

The Chrome extension

HaulCall reads your sales from an open Whatnot show tab in Chrome, signed in to your HaulCall account — your own broadcast page on extension 0.4.0 and later, or the whatnot.com/live/... viewer tab on earlier versions.

On extension 0.4.3 and later, a whatnot.com/live/... viewer tab records nothing until you open the HaulCall popup on it and choose “Capture this show as mine” — so you can watch anyone else's show without their sales landing in your account. Your own whatnot.com/dashboard/live broadcast page needs no such step, and a claimed tab stops capturing by itself if it is ever carried into a different show (a raid, for instance).

Sign in through the extension itself — click its toolbar icon, then Sign in. Captured sales queue on your machine and deliver automatically, so a network drop mid-show loses nothing. If a show's sales seem missing, check that your show tab was open the whole time — your own broadcast page on extension 0.4.0 and later, the viewer tab on earlier versions — then refresh your Shows page; still missing, email us with the show time.

I stream from the Whatnot phone app

Streaming from the Whatnot phone app puts your desktop on whatnot.com/dashboard/live — extension 0.4.0 and later reads sales straight from that page, nothing else needed; on an earlier version, watch your own show as a viewer in a second Chrome profile (or on a second computer) signed in to HaulCall instead.

Concretely: install HaulCall from the Chrome Web Store in the Chrome on your desk, sign the extension in to your HaulCall account, and go live. On extension 0.4.0 and later the whatnot.com/dashboard/live page you land on is the capturing tab — leave it open for the whole show, and nothing beyond that is needed. Chrome updates the extension on its own; the extension's popup shows which version you are running. On an earlier version, keep a viewer tab on your own show open in that signed-in Chrome as well.

My screens are empty

Shows, Analytics, Bundles, and Buyers fill up from captured shows. If you haven't yet run a show with your show tab open in a signed-in Chrome — your broadcast page on extension 0.4.0 and later, a viewer tab on earlier versions — empty is expected; nothing is broken. The Live page tells you which of the two is true: it names the show the extension is watching, or says it isn't watching one.

My labels print wrong

Tiny, off-center, or on a page much bigger than the sticker: the printer is on the wrong paper size. On Windows, open the label printer's printing preferences and set its default paper size to your stock (2 x 3 in for the default label). If that size isn't listed, add a 2.00 x 3.00 in form under Print server properties → Forms, pick it, and print a test label from Settings → Print agent. Also check that the size chosen under Label stock there matches the roll.

Only a QR code: the item label prints the buyer, item, price, show and time beside the QR unless Label stock → Item label is set to “QR only”, or the label size is 1 x 1 or 1 x 3, which only fit the QR and buyer number. Both settings are per browser, so check them on the computer that prints.

Two stickers for one sale: with the print mode on “Both”, a buyer's first win prints the item label and a box label for the outside of their box (buyer number, username, show). That is by design. For item labels only, choose “One label per item” under Settings → Print agent.

Billing

HaulCall is $30/month after a 7-day free trial (no card needed to start). Subscribe or manage your plan under Billing in the portal — payments are handled by Stripe, and we never see your card number. Billing questions or refunds: email us. Near the end of your trial, and after it ends, the trial banner links a short questionnaire about how it went; you can also open it directly at haulcall.app/app/feedback once you're signed in.

Your data

What we collect and how long we keep it is spelled out in the privacy policy. You can delete your account and everything in it yourself, from Settings → Account in the portal. Prefer we do it? Email us.