Support
How can we help?
Fastest route for anything not covered below: [email protected]. Include a screenshot and one line about what you expected — that usually gets it fixed same-day.
I can't log in
Use your username and password — there's no Google button right now. If you get a “Server error” page right after signing in, your browser is holding stale cookies: clear cookies for haulcall.app (or use a private window) and try again. Forgotten password? Use “Forgot Password?” on the sign-in screen, or email us.
The Chrome extension
The extension captures sales only while a Whatnot tab is open and you're signed in to HaulCall (click the toolbar icon to sign in). Captured sales queue on your machine and deliver automatically — a network drop mid-show loses nothing. If a show's sales seem missing, leave Chrome open a minute and refresh your Shows page; still missing, email us with the show time.
My screens are empty
Shows, Analytics, Bundles, and Buyers fill up from captured shows. If you haven't run a show with the extension active yet, empty is expected — nothing is broken.
Billing
HaulCall is $30/month after a 7-day free trial (no card needed to start). Subscribe or manage your plan under Billing in the portal — payments are handled by Stripe, and we never see your card number. Billing questions or refunds: email us.
Your data
What we collect and how long we keep it is spelled out in the privacy policy. Want your account and data deleted? One email, done.