Delete your HaulCall account

Delete it yourself

Sign in at haulcall.app and go to Settings → Account. Type delete my account to confirm, then choose Delete my account. Deletion runs immediately and signs you out. There is no waiting period and no undo.

This works from the web portal on any device, including a phone browser. You do not need the mobile app installed to delete your account.

Or ask us to do it

If you can't sign in, email [email protected] from the address on the account and ask us to delete it. We verify the request is coming from the account owner, then delete the same data listed below.

Export first, if you want a copy

The same Settings → Account screen has a Download export (JSON) button directly above the delete control. It gives you every show, sale, bundle, buyer, shipping label, and pack scan on your account in one file. Deletion is permanent — export before you delete, not after.

What gets deleted

Everything tied to your seller account, in one transaction:

• Your seller account record and profile
• Every show and every captured sale
• Every bundle and its packing status
• Your buyer roster, including notes, tags, and VIP flags
• Shipping labels and tracking numbers
• Pack scans — the audit trail of who packed what, and when
• Evidence photos uploaded from the pack station
• Crash reports sent from your account

What we keep, and why

Payment and invoice records are held by our payment processor, Stripe, and are retained after deletion because tax and financial record-keeping law requires it. HaulCall never stores your card number, and those records are not used to rebuild your account.

Server logs may briefly retain a request trace containing your account identifier; these age out on their own and are not queryable as account data.

Questions

Email [email protected]. Our full privacy policy covers what we collect while the account is open.